PHONE NUMBER MASKING

Protect Customer Privacy
with Phone Number Masking

CallerSpot Phone Number Masking hides real phone numbers during calls, ensuring secure communication between customers and agents while maintaining privacy and trust.

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What Is Phone Number Masking?

Phone number masking also known as call masking, is a technology that is used to conceal a personal number during an incoming or outgoing call. When agents dial a customer call or receive a call then, phone number masking can replace it actual phone number (sender or receiver) with a proxy caller id.

How Does Call Masking Work?

Call masking works in three simple steps:

Assign a Phone Number: A masked caller ID is assigned to connect agents and customers securely.
Securely Connect: Calls are routed through a secure cloud server to hide the real number.
Easily Monitor & Track: All calls can be recorded and monitored in real time.

Benefits of Number Masking

Real-Time Data Insights

You may utilise call logs and actionable data insights on call performance to boost client engagement and analyse the effectiveness of your employees.

Call Monitoring and Tracking

Incoming and outgoing agents, as well as client calls, may be monitored for quality testing and data analysis.

Protect Customers' Privacy

During the transaction, your consumer's phone number is never made public. The corporation is ultimately accountable for preserving its consumers' privacy.

Transactions that are Platform-Specific

Furthermore, implementing number masking to prevent off-platform transactions improves your monetization capabilities.

Features of Number Masking

The actual use of call masking is to provide Voice APIs & virtual numbers that can easily connect to the customer or agent without showing the actual or real phone numbers between each other.

Auto Dialer

Increases agent efficiency and customer engagement by automating outbound calls.

IVR

Answer any client inquiry using the IVR's multi-level menu to begin an engagement straight away.

Dual-Way Masking

Increase privacy during calls by disguising the phone numbers of both people engaged.

Recording of Phone Calls

Reduce the possibility of fraud and improve service quality by automatically recording all interactions that occur on your platform.

Call History

Using our user-friendly platform, you can easily trace all of your inbound and outgoing calls and get call detail reports.

Call Analytics

Improve your company strategy by analyzing key call KPIs and obtaining real- time data via a comprehensive dashboard.

Protect Customer Privacy with Phone Number Masking