Callerspot Privacy Policy

This Privacy Policy classifies and designates the way Callerspot Private Limited (“Callerspot”) uses and protects the data that we collect about Customers & Users. All uses of Callerspot’s products/services, as well as reaches to our websites, are subject to this Privacy Policy.

This Policy applies to all Customers and Users. The Customer who holds the account with Callerspot is responsible for making sure all family members or other Users under the same account understand and agree to this Policy.

DEFINITIONS

Customer

A “Customer” is anyone who purchases Callerspot products/services. When a Customer purchases retail products/services for use by others, those individuals also may be considered Customers for purposes of this Policy.

User

A “User” or “Customer” is anyone who visits our websites.

Personal Information

“Personal Information” or “Personal Data” is information that directly recognizes or reasonably can be used to identify an individual Customer or User such as name, address, phone number, email, financial details, etc.

Anonymous & Aggregate Information

Anonymous or Aggregate Information does not identify an individual user and cannot reasonably be used to do so.

1. Information

We may collect different types of personal and other information based on your use of our products and services including contact details, billing information, call records, IVR content, SMS content, IP address, cookies, and website usage data.

Callerspot may collect/store calls, SMS content, IVR recordings, and call analytics to provide effective services. Customers may mark calls as personal to exclude them from analytics.

2. Disclosure

We do not sell your Personal Information. Information is shared only with trusted partners for service delivery, legal compliance, fraud prevention, emergencies, or court orders, in accordance with applicable Indian laws including the IT Act, 2000.

3. Privacy Controls

You may review and correct your personal information. Callerspot is not responsible for inaccuracies in information provided by users.

4. Internet-based Advertising

Callerspot uses cookies to improve user experience and show relevant advertisements. Users may disable cookies via browser settings.

5. External Links

This Policy does not apply to third-party websites. Callerspot is not responsible for information shared on external platforms.

6. Security

We use industry-standard security measures. However, no system is 100% secure, and absolute security cannot be guaranteed.

7. Policies

Callerspot follows TRAI regulations and honors Do-Not-Call preferences wherever applicable.

8. Account Set-Up

Users are responsible for maintaining the confidentiality of login credentials.

9. Minors

Services are not intended for users under 18 years of age.

10. Support Data

Support-related data is collected to resolve issues and improve services.

11. Payment Information

Payments are processed through secure third-party gateways. Callerspot does not store card or banking details.

12. Mobile Applications

Push notifications may be handled by third-party services such as Apple or Google, subject to their policies.

13. Business Transfer

User information may be transferred in case of merger, acquisition, or asset sale.

14. Policy Updates

Callerspot may update this policy with prior notice where required by law.

15. Grievance Officer

Email: info@callerspot.com
Address: Callerspot Private Limited, C-56/A3 Ground Floor, Sector 62, Noida, Uttar Pradesh – 201301
Phone: +91 9711665756

16. Your Consent

By using Callerspot services, you consent to this Privacy Policy. If you do not agree, please discontinue usage.